Start: January 3, 2020 - End: Monday, June 7, 2021Current Milestone: Nine new Service Requests (SRs) are now available


January 3, 2020


Monday, June 22, 2020

Current Milestone

ServiceNow goes live

ServiceNow replaces HEAT system, incident tickets can be submitted here: Service Portal - Service Portal (

Wednesday, January 6, 2021

Current Milestone

Nine new Service Requests (SRs) are now available

  • ND GOV User ID (formerly Windows Domain User ID) 
    • Job Aid Knowledge Article: KB0012759


  • Peoplesoft User ID (formerly ConnectND User ID)
    • Job Aid Knowledge Article: KB0012766


  • Database ID (formerly Oracle but also includes SQL Server, MySQL, and other DB’s)
    • Job Aid Knowledge Article: KB0012767


  • Mainframe User ID
    • Job Aid Knowledge Article: KB0012757


  • Email/Collaboration Tools
    • Job Aid Knowledge Article: KB0012745


  • Desktop Support (formerly Desktop)
    • Job Aid Knowledge Article: KB0012744


  • Remote Access (formerly VPN)
    • Job Aid Knowledge Article: KB0012751


  • Maintain Dept/Division Approvers List (New Service Request)
    • Job Aid Knowledge Article: KB0012778


  • Onboarding Order Guide (New Service Request)  
    • Job Aid Knowledge Article: KB0012743
Tuesday, January 12, 2021

Current Milestone

Business Request Options Available

New business request options in ServiceNow enable NDIT customers to submit requests around: projects of all sizes, Business Process Improvement and Organizational Change Management support needs, and Strategic Planning efforts.