ServiceNow

Start: January 3, 2020 - End: Monday, June 7, 2021Current Milestone: Nine new Service Requests (SRs) are now available

Milestones

January 3, 2020

Start

Monday, June 22, 2020

Current Milestone

ServiceNow goes live

ServiceNow replaces HEAT system, incident tickets can be submitted here: Service Portal - Service Portal (service-now.com)

Wednesday, January 6, 2021

Current Milestone

Nine new Service Requests (SRs) are now available

  • ND GOV User ID (formerly Windows Domain User ID) 
    • Job Aid Knowledge Article: KB0012759

 

  • Peoplesoft User ID (formerly ConnectND User ID)
    • Job Aid Knowledge Article: KB0012766

 

  • Database ID (formerly Oracle but also includes SQL Server, MySQL, and other DB’s)
    • Job Aid Knowledge Article: KB0012767

 

  • Mainframe User ID
    • Job Aid Knowledge Article: KB0012757

 

  • Email/Collaboration Tools
    • Job Aid Knowledge Article: KB0012745

 

  • Desktop Support (formerly Desktop)
    • Job Aid Knowledge Article: KB0012744

 

  • Remote Access (formerly VPN)
    • Job Aid Knowledge Article: KB0012751

 

  • Maintain Dept/Division Approvers List (New Service Request)
    • Job Aid Knowledge Article: KB0012778

 

  • Onboarding Order Guide (New Service Request)  
    • Job Aid Knowledge Article: KB0012743
Tuesday, January 12, 2021

Current Milestone

Business Request Options Available

New business request options in ServiceNow enable NDIT customers to submit requests around: projects of all sizes, Business Process Improvement and Organizational Change Management support needs, and Strategic Planning efforts.