NDIT Self-Service Portal active
NDIT Self-Service Portal replaces HEAT system, incident tickets can be submitted here: Service Portal - Service Portal (service-now.com)
Nine new Service Requests (SRs) are now available
Business Request Options Available
New business request options in NDIT Self-Service Portal enable Team ND members to submit requests around: projects of all sizes, Business Process Improvement and Organizational Change Management support needs, and Strategic Planning efforts.
New Requests available through NDIT Self-Service Portal
New requests live as of May 10 are:
The following requests are no longer located in WMS
Additional IT requests decommission from WMS and migrate to the Self-Service Portal
Service Desk Availability 24/7
The Service Desk hours will expand to 24 hours a day, seven days a week.
WMS decommissions and all requests are active in NDIT Self-Service Portal