NDIT Self-Service Portal

Start: January 3, 2020 - End: Monday, January 10, 2022Current Milestone: Additional IT requests decommission from WMS and migrate to the Self-Service Portal

Milestones

January 3, 2020

Start

Monday, June 22, 2020

Current Milestone

NDIT Self-Service Portal active

NDIT Self-Service Portal replaces HEAT system, incident tickets can be submitted here: Service Portal - Service Portal (service-now.com)

Wednesday, January 6, 2021

Current Milestone

Nine new Service Requests (SRs) are now available

  • ND GOV User ID (formerly Windows Domain User ID) 
    • Job Aid Knowledge Article: KB0012759

 

  • Peoplesoft User ID (formerly ConnectND User ID)
    • Job Aid Knowledge Article: KB0012766

 

  • Database ID (formerly Oracle but also includes SQL Server, MySQL, and other DB’s)
    • Job Aid Knowledge Article: KB0012767

 

  • Mainframe User ID
    • Job Aid Knowledge Article: KB0012757

 

  • Email/Collaboration Tools
    • Job Aid Knowledge Article: KB0012745

 

  • Desktop Support (formerly Desktop)
    • Job Aid Knowledge Article: KB0012744

 

  • Remote Access (formerly VPN)
    • Job Aid Knowledge Article: KB0012751

 

  • Maintain Dept/Division Approvers List (New Service Request)
    • Job Aid Knowledge Article: KB0012778

 

  • Onboarding Order Guide (New Service Request)  
    • Job Aid Knowledge Article: KB0012743
Tuesday, January 12, 2021

Current Milestone

Business Request Options Available

New business request options in NDIT Self-Service Portal enable Team ND members to submit requests around: projects of all sizes, Business Process Improvement and Organizational Change Management support needs, and Strategic Planning efforts. 

Monday, May 10, 2021

Current Milestone

New Requests available through NDIT Self-Service Portal

New requests live as of May 10 are:

 

  • IP Addressing
  • File/Printer Server
  • FTP Access
  • Firewall Access
  • Reverse Proxy
  • EDMS
  • Job Rerun/Restart
  • Job Run
  • Job Schedule
  • Job Special Run
Monday, May 24, 2021

Current Milestone

The following requests are no longer located in WMS

 

  • IP Addressing
  • File/Printer Server
  • FTP Access
  • Firewall Access
  • Reverse Proxy
  • EDMS
  • Job Rerun/Restart
  • Job Run
  • Job Schedule
  • Job Special Run
Wednesday, July 7, 2021

Current Milestone

Additional IT requests decommission from WMS and migrate to the Self-Service Portal

Sunday, August 1, 2021

Current Milestone

Service Desk Availability 24/7

The Service Desk hours will expand to 24 hours a day, seven days a week. 

Monday, January 3, 2022

Current Milestone

WMS decommissions and all requests are active in NDIT Self-Service Portal