Microsoft Teams Voice is a modern, cloud-based telephone solution integrated within Microsoft Teams. Together they deliver an all-in-one communication solution bringing calling, chat, conference calls, calendar, and meetings into a single application. It will replace the majority of Avaya softphones.
Check out the Teams Voice page on Team ND Connect for more information.
What can we expect for other phones, features, and devices?
Migration efforts for the following telephones and features will begin in 2021. Until then, they will remain on the current Avaya system.
What is the migration schedule?
A phased approach is expected to begin in September; it will start gradually with those who don’t use Avaya for publicly accessed phone numbers. More to follow as the migration progresses.
The pilot program is scheduled to begin internally at NDIT in Oct/Nov. All Team ND members will begin to see Teams Voice migrated to their machines using a numerical batch process.
Project completion for the majority of users will be the end of the year. Users with special features and call centers will be completed after Dec.
Teams Voice Resources:
Introducing Microsoft 365 Business Voice
Microsoft Teams calling made simple
Start a call from a chat
Answer a call
View or add contacts
Turn off automatic video in a call
Call a phone number
Make multiple calls at the same time
Manage your call settings
View your call history
Pilot for first 100 users
Teams Voice awareness communications campaign
Official launch of standard user migrations
Majority of standard users migrated: 3,400
Start Mid-level Phone Users: Jan - Sept
Mid-level users consist of phone numbers tied to shared phones, published numbers, call flow systems including cover groups, hunt groups.
First Group of Mid-level Users migrated
Start of Call/Contact Center Discovery: Feb - Sept
Discovery efforts for Call/Contact Centers started in February.
NDIT provides training prior to and post-change. Our goal is to provide ND Teams access to tools and resources that will empower each agency to operate confidently and continue services
Call/Contact Center Migrations May - End of year 2021
Weekly migrations are running every Wednesday for individuals to obtain to Teams Voice, please contact us to get Teams Voice installed on your device. You can reach us via the firstname.lastname@example.org, or Service Desk website/ Self-Service portal to get the upgrade.