Microsoft Teams Voice

Start: February 3, 2020 - End: Friday, December 31, 2021Current Milestone: Call/Contact Center Migrations May - End of year 2021

Microsoft Teams Voice is a modern, cloud-based telephone solution integrated within Microsoft Teams. Together they deliver an all-in-one communication solution bringing calling, chat, conference calls, calendar, and meetings into a single application. It will replace the majority of Avaya softphones.

Check out the Teams Voice page on Team ND Connect for more information.

What can we expect for other phones, features, and devices?

Migration efforts for the following telephones and features will begin in 2021. Until then, they will remain on the current Avaya system.

  • Common Area Phones
  • Conference Room Phones
  • Door Phones
  • Overhead Paging
  • Analog Devices
    • Fax Machines
    • HVAC Systems
    • Fire Systems
    • Elevators

What is the migration schedule?

A phased approach is expected to begin in September; it will start gradually with those who don’t use Avaya for publicly accessed phone numbers. More to follow as the migration progresses. 

The pilot program is scheduled to begin internally at NDIT in Oct/Nov. All Team ND members will begin to see Teams Voice migrated to their machines using a numerical batch process. 

Project completion for the majority of users will be the end of the year. Users with special features and call centers will be completed after Dec. 

 

Teams Voice Resources:

Introducing Microsoft 365 Business Voice 

Microsoft Teams calling made simple 

Start a call from a chat 

Start a call from a chat 

Answer a call 

View or add contacts 

Turn off automatic video in a call 

Control calls using a headset  Add someone to a call 

Call a phone number 

Put a call on hold 

Make multiple calls at the same time 

Manage your call settings 

Share a phone line with a delegate  Park a call 

View your call history 

 

 

 

 

 

Milestones

February 3, 2020

Start

Wednesday, February 12, 2020

Current Milestone

Pilot for first 100 users

Tuesday, July 7, 2020

Current Milestone

Teams Voice awareness communications campaign

Monday, November 30, 2020

Current Milestone

Official launch of standard user migrations

Thursday, December 17, 2020

Current Milestone

Majority of standard users migrated: 3,400

Friday, January 15, 2021

Current Milestone

Start Mid-level Phone Users: Jan - Sept

Mid-level users consist of phone numbers tied to shared phones, published numbers, call flow systems including cover groups, hunt groups.

Wednesday, January 27, 2021

Current Milestone

First Group of Mid-level Users migrated

Tuesday, February 9, 2021

Current Milestone

Start of Call/Contact Center Discovery: Feb - Sept

Discovery efforts for Call/Contact Centers started in February. 

NDIT provides training prior to and post-change. Our goal is to provide ND Teams access to tools and resources that will empower each agency to operate confidently and continue services

Monday, May 3, 2021

Current Milestone

Call/Contact Center Migrations May - End of year 2021

Weekly migrations are running every Wednesday for individuals to obtain to Teams Voice, please contact us to get Teams Voice installed on your device. You can reach us via the itteamsvoice@nd.gov, or Service Desk website/ Self-Service portal to get the upgrade.