Microsoft Teams Voice

Start: February 3, 2020 - End: Thursday, September 30, 2021Current Milestone: Majority of standard users migrated: 3,400

Microsoft Teams Voice is a modern, cloud-based telephone solution integrated within Microsoft Teams. Together they deliver an all-in-one communication solution bringing calling, chat, conference calls, calendar, and meetings into a single application. It will replace the majority of Avaya softphones.

What can we expect for other phones, features, and devices?

Migration efforts for the following telephones and features will begin in 2021. Until then, they will remain on the current Avaya system.

  • Common Area Phones
  • Conference Room Phones
  • Door Phones
  • Overhead Paging
  • Analog Devices
    • Fax Machines
    • HVAC Systems
    • Fire Systems
    • Elevators

What is the migration schedule?

A phased approach is expected to begin in September; it will start gradually with those who don’t use Avaya for publicly accessed phone numbers. More to follow as the migration progresses. 

The pilot program is scheduled to begin internally at NDIT in Oct/Nov. All Team ND members will begin to see Teams Voice migrated to their machines using a numerical batch process. 

Project completion for the majority of users will be the end of the year. Users with special features and call centers will be completed after Dec. 


February 3, 2020


Wednesday, February 12, 2020

Current Milestone

Pilot for first 100 users

Tuesday, July 7, 2020

Current Milestone

Teams Voice awareness communications campaign

Monday, November 30, 2020

Current Milestone

Official launch of standard user migrations

Thursday, December 17, 2020

Current Milestone

Majority of standard users migrated: 3,400

Friday, January 15, 2021

Current Milestone

Begin Mid-level Phone Users: Jan - Sept

Mid-level users consist of phone numbers tied to shared phones, published numbers, call flow systems including cover groups, hunt groups.

Tuesday, February 9, 2021

Current Milestone

Begin Contact Center: Feb - Sept

Discovery efforts for Call Center will begin in February. 

NDIT will provide training prior to and post-change. Our goal is to provide ND Teams access to tools and resources that will empower each agency to operate confidently and continue services