Long-Term Care Ombudsman Program
Ombudsman: a Swedish word meaning someone who speaks on behalf of another; someone responsible for investigating and resolving complaints from consumers or other members of the public.
Individuals residing in nursing homes, assisted living facilities, basic care homes, hospital swing beds, or transitional care units may have concerns about the quality of their care or that their rights as a resident are not being honored. The long term care ombudsman is an advocate for the resident and seeks to resolve complaints to the resident's satisfaction.
The State Long-Term Care (LTC) Ombudsman Program:
The Program Serves:
Referrals are accepted from and information and consultation with a "resident rights" perspective are offered to:
Services are provided by local long-term care ombudsmen based across the state at the department's Regional Human Service Centers and by volunteer ombudsmen.
- BROCHURE: Long-Term Care Ombudsman Program (June 2021)
- POSTER: Long-Term Care Ombudsman Program (June 2021)
- REPORT: Long-Term Care Ombudsman Program Annual Report (Federal Fiscal Year 2021)
To Report a Concern or Get Information:
- Report a concern online by completing and submitting the Long-Term Care Ombudsman Program Complaint Form (SFN 1829), or
- Sending an encrypted email to firstname.lastname@example.org, or
- Contacting the ND Aging & Disability Resource LINK at www.carechoice.nd.gov or at toll-free 855-462-5465, select option 3 and ask for the Long Term Care Ombudsman Program.
Basic protocols for essential caregiver access to long-term care facilities were developed by the Essential Caregiver Workgroup in response to the passage of Senate Bill 2145 during the 2021 North Dakota legislative session.
- North Dakota Century Code (NDCC) 50-10.3
- Essential Caregiver Protocols (August 2021)
- Essential Caregiver Workgroup members
If you are interested in becoming a volunteer ombudsman, please contact the number above and ask for the State Long-Term Care Ombudsman.
Electronic Monitoring for Residents of Long-Term Care Facilities
- Roommate Authorization to Disclose Protected Health Information Template - Effective Aug. 1, 2019 (64kb pdf)
- Documentation for Authorized Electronic Monitoring Template - Effective Aug. 1, 2019 (135kb pdf)
- Rights Information on Electronic Monitoring - Effective Aug. 1, 2019 (107kb pdf)
- LINK to ND Century Code Chapter 50-10.2 Rights of Health Care Facility Residents
- LINK to Administrative Rule - Chapter 75-03-42 Authorized Electronic Monitoring
Long-Term Care Facility Residents' Rights Information