Delivery Characteristics 650-25-50-01-10

(Revised 1/1/06 ML#2995)

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Outreach must be delivered countywide throughout the entire service area.

  1. All referrals must be contacted within two working days.

  2. The SAMS Outreach/HDM Assessment must be completed to document need.  The contract entity should attempt to obtain all data requested in the assessment.  NAPIS data, the Nutrition Screening Checklist and ADL’s/IADL’s are required for federal reporting purposes.  Each outreach contact must be documented in the Narrative section of the SAMS Outreach/HDM Assessment.

  3. Individuals seeking services must be provided with service options within the service area.  The individual has the right to make an independent choice of service providers.

  4. When an individual is eligible for services, the individual or legally appointed representative must make all decisions concerning acceptance of services.

  5. All contacts, including telephone calls, must be documented in the Narrative section of the SAMS Outreach/HDM Assessment.  The documentation shall include a brief descriptive statement of the outreach interaction, including any service needs identified, alternatives explored, and service delivery options offered.

  6. Each case record must be maintained in an individualized file and secured in a locked file cabinet, a locked area, or a restricted computer program.  

  7. A signed release of information document must be on file before information can be shared or released.