(NEW 10/01/2024 ML #3781)
Case Managers are required to continuously monitor to ensure an individual is being afforded the rights of privacy, dignity and respect, and freedom from coercion and restraint (including the limited use of restraints that are allowable under Adult Residential Services). The Quality Review process is used to obtain information from individuals/responsible parties that is related to quality and quantity of services. The information is aggregated and reviewed by the department to develop quality measures and services.
The Quality Review is to be completed for all individuals, regardless of funding source, with the exception of Basic Care. The Quality Review helps to determine an individual’s satisfaction with services but is also used to determine compliance with the HCBS settings rule. Any violations of rights must be reported to Program Administration. This section is to be completed during the annual assessment and six-month review. This section is not to be completed during an initial assessment, as services have not yet been implemented.