(Revised 3/1/20 ML #3575)
All Medicaid cases in Vision or TECS must include electronic narratives in Lotus Notes. All Medicaid cases in SPACES must include an electronic narrative in SPACES. Narratives need to support eligibility, ineligibility, and other actions related to the case. The narrative must be detailed to permit a reviewer to determine the reasonableness and accuracy of the determination. Complete and accurate narratives include documenting the action taken; what the action was based on; sources of the information used; or if no action was taken, the reason for no action.
Narratives are also required to document contacts with the applicant, recipient, or other individuals regarding the case, regardless of whether the contact had an impact on the case.