Crossroads Case Manager Role and Responsibilities 401-01-15-25

(Revised 7/1/12 ML #3338)

View Archives

IM 5219

  

 

The Role and Responsibility of the Crossroads Case Manager is to:

1. Contact the parent within five (5) working days from the date of the referral to schedule an appointment for him/her to enroll.

2. Meet with the parent within ten (10) working days from the date of the referral regardless of their geographic location within the service area.

NOTE: Due to the age of the parent, this may require a home or school visit and may require the parent of a minor parent to be in attendance.

3. Complete an assessment during the initial interview to determine the parent’s goals and specific needs to attain their goals.

4. Develop an Education Plan with the parent. This may include information received from school personnel. The Education Plan must include:

• The parent’s short and long term goals,

• Barriers the parent may have that may result in the parent not attaining their goals,

• An outline of how the parent will attain their goals,

• Estimated graduation date,

• The progress the parent has made since the previous Education Plan was developed,

• The reason for the child care needs (e.g. education, work, education and work parenting classes),

• A calculation used to determine their transportation assistance.

Note: The calculation for transportation assistance can be found in ‘Crossroads Supportive Services 401-01-20-25’.

• A date the plan will expire must be listed.

5. Encourage the parent to enroll and attend parenting classes, if available.

6. Make appropriate referrals as needed.

7. Closely monitor participation in education activities and intervene if a participant reduces participation or needs further assistance such as tutoring, transportation, etc. ‘Closely monitor’ is defined as meeting with the parent at least once per calendar month at a minimum.

8. Provide a copy of each Education Plan and other pertinent information to State Crossroads Policy Staff.

9. Notify the State Crossroads Policy Staff within five (5) days, when an individual stops participation in education and/or employment.

10. Complete the evaluations of the parent's progress toward program goals at the end of each semester. Evaluations will be completed for each client utilizing the program in that semester, whether or not they attended school throughout the semester.

NOTE: These evaluations may be completed jointly with school personnel.

Evaluations must be forwarded to the Public Assistance Division of the Department within fifteen (15) days after the end of the semester being evaluated.