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Student Complaint Inquiry

Benefit Category: Federal

The student complaint inquiry website (known as the GI Bill Feedback System) allows students to submit complaints about a school on a variety of issues to include recruiting and marketing, quality of education, grade policies and just about any other issues they find concern with. 

Who should submit a complaint?

If you or your family member receives tuition assistance or is a Military Spouse Career Advancement Accounts Scholarship recipient, you are encouraged to submit feedback at the Military One Source website.

If you are not using TA or MyCAA education benefits, please submit your complaint to the appropriate agency:

When to submit a complaint

You may submit a complaint if your school is failing to follow the Principles of Excellence. This initiative is designed to empower you and your family members to report misleading or unfair actions by education institutions. Examples of education related issues may include, but are not limited to, misrepresentation or deceptive actions concerning multiple unsolicited phone calls or emails used as a high-pressure recruitment tactic, false representation about degree programs, misleading statements regarding accreditation or promoting costly private or institutional loans.

When feedback is received, agencies will contact the school on behalf of the student and work toward a resolution. Complaints and their resolution will be forwarded to the Federal Trade Commission Consumer Sentinel Network, accessible by over 650 federal, state and local law enforcement agencies for use in enhancing and coordinating law enforcement investigations. 

Discharge Requests

Most Veteran’s benefits require that applicants provide a copy of their Form DD 214 or discharge record, which is evidence of their veteran status. This is an important document and must be safeguarded. In the State of North Dakota separation documents are considered confidential and privileged NDCC 37-18-11 (13). National Guard members may receive a NGB22 and /or NGB23 upon obtaining 20 years of satisfactory service (20 year letter).