Who should submit a complaint?
If you or your family member receives tuition assistance or is a Military Spouse Career Advancement Accounts Scholarship recipient, you are encouraged to submit feedback at the Military One Source website.
If you are not using TA or MyCAA education benefits, please submit your complaint to the appropriate agency:
- Montgomery or Post 9/11 GI Bill - Department of Veterans Affairs
- Federal financial aid, for example Pell Grants and federal loans - Department of Education
- Private student loans - Consumer Financial Protection Bureau
When to submit a complaint
You may submit a complaint if your school is failing to follow the Principles of Excellence. This initiative is designed to empower you and your family members to report misleading or unfair actions by education institutions. Examples of education related issues may include, but are not limited to, misrepresentation or deceptive actions concerning multiple unsolicited phone calls or emails used as a high-pressure recruitment tactic, false representation about degree programs, misleading statements regarding accreditation or promoting costly private or institutional loans.
When feedback is received, agencies will contact the school on behalf of the student and work toward a resolution. Complaints and their resolution will be forwarded to the Federal Trade Commission Consumer Sentinel Network, accessible by over 650 federal, state and local law enforcement agencies for use in enhancing and coordinating law enforcement investigations.