About the Tax Department
Functions and Responsibilities - Operation's Division
|Powers and Duties of the Tax Commissioner|
|Major Goals and Objectives|
|Functions and Responsibilities|
The Operations Division is responsible for procurement, internal audits, project management and business process reengineering, mail processing, central records and the electronic document management repository, front-end tax processing including data capture and entry, and information technology management and development functions.
The Information Technology and Business Process Reengineering staffs are responsible for leading the Tax Department's technology efforts through increased oversight and guidance. Responsibilities include the management, security, and efficient processing of the departmentís various tax applications. Information technology staff support all Tax Department personal computers, servers, scanners, and Local Area Network; evaluate all hardware, software, and programming requests; retain and maintain computer system documentation; design, test, and implement new systems; control access to federally provided data; perform business and systems analysis; and provides Business Process Reengineering services. In addition, staff coordinate and manage electronic filing, scanning, automated data capture and 2D Bar code initiatives, and maintain the Tax Department's Web site.
The internal auditor conducts audits within the Office of State Tax Commissioner to determine compliance with policies and procedures and to monitor the efficiency of all its divisions and sections. After an audit, recommendations are offered to improve the operations and effectiveness of the department. The internal auditor also reviews department security measures to ensure the Office of State Tax Commissioner complies with IRS requirements for safeguarding federally-provided tax information.
The Mail Center, Central Records, Procurement and Data Capture staffs provide support services to the department. The Mail Center receives and fills orders for tax forms and booklets as well as processes all incoming and outgoing mail. Central Records is responsible for the safe and secure storage and retrieval of tax returns and related documents. Central Records staff is also responsible for the management of the Electronic Document Management System (EDMS). The Procurement function of this division uses technology to enhance the procurement process. The data capture staff keys or verifies data from various tax returns and tax related documents.