Staff Member Profile
Terese Birnbaum: ITD Customer Service Manager
Terese Birnbaum has been with the Information Technology
Department (ITD) since 1984, yet she continues to find her work just as exciting as the first day she walked through
the doors.
Terese, ITD's Customer Service Desk Manager, enjoys working with the "people, technology, and leadership" within the agency. "Life at ITD is always interesting and exciting," she added. Working in technology provides many learning opportunities and creates a work environment that keeps her on her toes.
The Service Desk is the "single point of contact" between customers and technology services. Terese's core responsibilities are to inform customers of service-related events, actions, and opportunities that are likely to impact their business.
In her spare time, Terese enjoys scrap-booking and biking with her family.
