Escalation
Customers are encouraged to utilize the Service Desk as their normal channel for escalating incident resolution. However, any of the following individuals may be contacted if traditional means of escalation fail to meet expectations:
 | Terese M. Birnbaum Service Desk Manager: (701) 328-4471 Terese's Profile |
 | Gary J. Vetter Customer Services Director: (701) 328-4316 Gary's Profile |
 | Mike J. Ressler Deputy ND CIO / ITD Director: (701) 328-1001 |
 | Lisa Feldner ND CIO: (701) 328-3190 |
