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Formal Complaints

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North Dakota Century Code requires ITD to document information related to service support and delivery, including agency complaints regarding dependability, responsiveness, and cost.

*Telephone:

(2223334444) ext: (12345)

*Name:

*Email:

*Details:

Attachment(s):

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*Course of action:

	Expectations have not been met, and these concerns must be escalated to the Director of Customer Services and the Service Desk Manager.
	All other means of communication have been exhausted, and expectations remain unfulfilled. File a formal grievance with the Chief Information Officer, and report these concerns to the Legislative Information Technology Committee and the OMB Budget Section.