Frequently Asked Questions

TFFR:

• Active-Inactive Members
• Retired Members and Beneficiaries
• Employers

SIB:

• Investments

Technical:

1. Why do your phone numbers on the Contact Us page have nondisplaying characters (boxes)?
2. How do I enable Javascript in my browser?
3. Why am I having trouble opening an Adobe Acrobat (pdf) document?

1. Why do your phone numbers on the Contact Us page have nondisplaying characters (boxes)?

   We have set the character to a nonbreaking dash. Opera browsers display the nonbreaking dash as a box. It is a known problem at Opera and they have noted that their developers will fix it at some point.

2. How do I enable Javascript in my browser?

   The following list includes instructions for some of the more common Windows browsers. The information was obtained from http://www.reap.net/JavaScript-Browsers.htm#nn2. Please see their site for more information if your browser is not listed below.

   • Netscape 3: Options => Network Preferences => Languages => Enable JavaScript
   • Netscape 4: Edit => Preferences => Advanced => Enable JavaScript
   • Explorer 4: View => Internet Options => Security => Custom Level => (scroll way down) => Active Scripting => Enable
   • Opera 4: File => Preferences => Plugins => Enable scripting languages
   • Opera 5: File => Preferences => Plugins => Enable JavaScript
   • Explorer 5: Tools => Internet Options => Security => Custom Level => (scroll way down) => Active Scripting => Enable
   • Netscape 6: Edit => Preferences => Advanced => Enable JavaScript for Navigator
   • Mozilla 5: Edit => Preferences => Advanced => Enable JavaScript for Navigator
   
   

3. Why am I having trouble opening an Adobe Acrobat (pdf) document?

   Some forms have been updated using Adobe Acrobat 5.0 and 6.0. If your reader is an earlier version than 6.0, you may want to download the newest version of Acrobat Reader from Adobe Systems Incorporated.