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Home > SHIC > Volunteers > SHIC training manual
SHIC training manual
Section A Program history and structure
sectionA.pdf

Section B Forms
sectionB.pdf

Section C Medicare introduction
sectionC.pdf

Section D Medicare Part A hospital insurance
sectionD.pdf

Section E Medicare Part B medical insurance
sectionE.pdf

Section F Medicare Part D Prescription drug coverage
sectionF.pdf

Section G Medicare supplement insurance
sectionG.pdf

Section H Other health insurance
sectionH.pdf

Section I Long-term care insurance
sectionI.pdf

Section I-2 Coordination of benefits
sectionI2.pdf

Section J Medicaid and public benefits
sectionJ.pdf

Section K CHAND and COBRA
sectionK.pdf

Section L How to file an appeal
sectionL.pdf

Section M Counseling skills and problem solving
sectionM.pdf

Section N Glossary of terms
sectionN.pdf

Section O Resource and referral
sectionO.pdf


North Dakota Insurance Department
600 E. Boulevard Ave.
Bismarck, ND 58505-0320
Phone 701.328.2440
Toll free 800.247.0560
Fax 701.328.4880

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