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Insurance Department reaches $1.2 million agreement with Symetra Life
BISMARCK, N.D.—North Dakota Insurance Commissioner Adam Hamm announced today the Insurance Department has reached a $1.2 million multi-state life insurance settlement with the Symetra Life and Symetra National Life Insurance Companies regarding its use of the Social Security Administration’s Death Master File (DMF). North Dakota will receive more than $25,000.
Life insurers have used the DMF for many years to search for and stop payments to annuity holders, but have not used the database to identify deceased life insurance policyholders to pay beneficiaries. Under the terms of the settlement, Symetra Life and Symetra National Life Insurance Companies will implement a number of business reforms to promptly identify when a policyholder has died and will use the DMF on a uniform and timely basis to search for deceased policyholders and make payments to their beneficiaries.
“Locating life insurance beneficiaries is a crucial part of this business and Symetra Life has agreed to improve its practices in doing that,” Hamm said.
This agreement was the result of a coordinated multi-state examination among state insurance departments in North Dakota, California, Florida, Illinois, New Hampshire, Pennsylvania and Washington.
The Department has been part of 15 multi-state settlements with insurance companies regarding life insurance practices and to date has received more than $2.1 million. Consumers with questions about the settlement are encouraged to call the Department at 1-800-247-0560.

North Dakota Insurance Department
600 E. Boulevard Ave.
Bismarck, ND 58505-0320
Phone 701.328.2440
Toll free 800.247.0560
Fax 701.328.4880

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