nd.gov - The Official Portal for North Dakota State Government
North Dakota: Legendary. Follow the trail of legends
North Dakota Insurance Department
Jon Godfread, Commissioner
Twitter Flickr YouTube RSS
communications prescription shic healthcare enforcement compliance forms special
consumers producers companies
Home > Communications > News
Poolman Halts Benefit Plan Operations
October 27, 2003 701-328-2440

Bismarck, ND - North Dakota Insurance Commissioner Jim Poolman issued a cease and desist order today against My Smart Benefits, Inc., an Indiana company that administers self-funded employee benefit plans for several employers in the state. The Commissioner has ordered My Smart Benefits, Inc. to immediately stop selling new plans in North Dakota, but also requires the company to administer their existing plans. The order arises in response to complaints of late payments or non-payment of benefits and concerns the Department has about the company's financial and administrative competency to pay claims. 

Commissioner Poolman said, "Our job here is to make sure North Dakota consumers are being protected. We will continue to investigate the actions and financial status of My Smart Benefits, Inc. by working in cooperation with the Indiana Department of Insurance and the US Department of Labor. I will also ask the North Dakota Attorney General's office to investigate as well. We will do whatever we can to help consumers who are having trouble getting their claims paid." 

The Insurance Department started to receive complaints about My Smart Benefits, Inc. last May, when the company was slow in paying some claims. The Department continued to monitor the situation over the summer, but after recent contact with many My Smart Benefits customers it has been determined that My Smart Benefits does not have the financial capacity to properly service North Dakota consumers. 

Poolman said, "Late payments can be a red-flag that a company is having financial difficulties. We also have reason to believe the company may have laid off most, if not all, of its employees. Obviously, we are very concerned that the company may have neither the proper staff, nor the financial ability to handle claims payments." 

The Department asks that any holders of unpaid claims or anyone with questions regarding their benefit plan purchased through My Smart Benefits, Inc. contact the Department at 1-800-247-0560. 

# # #

North Dakota Insurance Department
600 E. Boulevard Ave.
Bismarck, ND 58505-0320
Phone 701.328.2440
Toll free 800.247.0560
Fax 701.328.4880

Copyright © 2019 North Dakota Insurance Department
Contact us
About us
RSS feeds
Site map
Privacy policy
Security policy