Complaints may be given in person, over the phone, or in writing. Individuals should be willing to identify themselves and give specific information relating to the complaint. However, anonymous complaints will be handled in the same manner unless there is no supporting information, evidence, or witnesses for corroborative purposes.

All employees will courteously and promptly accept and record in writing any complaint made by any citizen. Employees may attempt to resolve the complaint, but will not attempt to dissuade any citizen from lodging a complaint. Employees will immediately forward, through channels, to the Field Operations Commander, written summaries of such complaints.