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Completing Service Requests

All Users: 
  • As part of the SQL Server 2012 Upgrade project, WMS has been modified to use a new web service to interface with the Customer Feedback Management System (CFMS) application.  CFMS maintains the customer survey information for the WMS and ITSM applications.  When a service request is completed in WMS, the WMS application interfaces with the CFMS application to get a survey key; the survey key is encrypted and appended to the bottom of the email notification sent to the customer. 
 

What Our Customers Are Saying

Sure glad you're here! Lifesavers!

Dept. of Human Services
October 1, 2014