For LDAP Access service requests with an Add action, if an ITD Security processor selects the "Add to LDAP" button and an invalid group name was entered by the customer, an appropriate edit message will now be displayed. Previously, an unable-to-process page was displayed.
On the "Estimate Task Hours" page, if an ITD processor leaves an "Est Hours" field blank and selects the "Calculate" link, an appropriate edit message will now be displayed. Previously, an unable-to-process page was displayed.
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October 1, 2014
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Call Recording captures inbound and/or outbound telephone conversations for playback, quality management, and archiving.
If you are interested in this feature contact ITD's Service Desk for additional information.