On the "ITD Maintenance" page, the "User Type" and "VPN Connection Type" links have been added. WMS Admin users can now add, edit, and delete (inactivate) user types and VPN connection types through the WMS application. Previously, this information could only be modified through a java code deployment.
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January 31, 2015
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Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.