The "SD Team Workload " report is now available for the ITD Software Development Division. Eligible users can use this report to generate a list of open service requests responsible by a specific service group. The search result can optionally be exported into Microsoft Excel.
What Our Customers Are Saying
April 16, 2013
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Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.