The "SD Team Workload " report is now available for the ITD Software Development Division. Eligible users can use this report to generate a list of open service requests responsible by a specific service group. The search result can optionally be exported into Microsoft Excel.
What Our Customers Are Saying
September 22, 2014
To report a problem, request information or submit feedback:
Call Recording captures inbound and/or outbound telephone conversations for playback, quality management, and archiving.
If you are interested in this feature contact ITD's Service Desk for additional information.