The "Division Workload" report is now available. Eligible ITD users will be able to generate a search result listing the estimated completion dates of open service requests responsible by a specific division. The search result can optionally be exported into Microsoft Excel.
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May 27, 2014
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An Auto-Attendant automatically answers incoming calls and presents customers with a previously recorded voicemail menu allowing them to select options and route themselves to certain numbers or recorded messages.