Only Software Dev/GIS/PM/QA service requests will now be transferred to EmpCenter to appear in the "Gen Hdr" suggest list. Previously all service request types were eligible to be transferred to EmpCenter as general headers.
What Our Customers Are Saying
June 16, 2014
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Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.