Only Software Dev/GIS/PM/QA service requests will now be transferred to EmpCenter to appear in the "Gen Hdr" suggest list. Previously all service request types were eligible to be transferred to EmpCenter as general headers.
What Our Customers Are Saying
December 10, 2014
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Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, VoIP, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated Voicemail, Email, SMS and Fax).