For the Work Queue "Process Service Requests" and "Process Service Requests - SWDev General Header" sections, if a service request is in "Assigned" status but does not have any open assignments, the status will be displayed with an asterisk (i.e., "Assigned*"). This will allow processors to easily see which service requests still need to be assigned out or completed.
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March 20, 2014
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An Electronic Document Management System (EDMS) is a collection of technologies that work together to provide a comprehensive solution for managing the creation, capture, indexing, storage, retrieval, and disposition of records and information assets of the organization.