For the "SD Workload Snapshot" report, all values will now be displayed. Previously, in certain situations the values were not being displayed in the "Unassigned Hours" and "Total" sections of the report.
What Our Customers Are Saying
October 5, 2014
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Call Recording captures inbound and/or outbound telephone conversations for playback, quality management, and archiving.
If you are interested in this feature contact ITD's Service Desk for additional information.