The "SD Employee Workload" report will now display General Header service requests that were completed within the date range. The report will continue to display open General Header service requests.
For the "Object Documentation" report, all of the correct values will now be returned in the search result. Previously, only values before August 11, 2008 were returned. This error was introduced with the deployment on August 12, 2008.
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September 12, 2014
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Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.