End User and Supervisor contact types will now be able to perform searches on the "Search Work Orders" page. Previously, an unable-to-process message was displayed. The error was introduced with the deployment on February 10, 2009.
Request Manager and Lead Request Manager contact types will now be able to see work orders waiting approval in their work queues. Previously, this information was missing. The error was introduced with the deployment on February 10, 2009.
What Our Customers Are Saying
September 4, 2014
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Call Recording captures inbound and/or outbound telephone conversations for playback, quality management, and archiving.
If you are interested in this feature contact ITD's Service Desk for additional information.