On the "Overview: Service Request Tasks and Assignments" page, a "Task No" display column has been added. The column will only be displayed if the task has a task number. Previously, users had to click into each task to determine the task number.
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October 20, 2014
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An Auto-Attendant automatically answers incoming calls and presents customers with a previously recorded voicemail menu allowing them to select options and route themselves to certain numbers or recorded messages.