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Work Queue Self Assigns

All Users: 

On the "Work Queue" page, the "Self Assign" process has been modified to check if an assignment already exists, and if so, to display the error message: "Service request nnnnnnnn has an assignment and cannot be self-assigned."  Previously, if processors did not refresh their Work Queues, multiple assignments were being created.

 

What Our Customers Are Saying

It was so nice they were able to unlock after 6:00. Greatly appreciated.

Golden Valley County Social Services
August 20, 2015