On the "ITD Maintenance" page, a new "Work Order" link has been added. Users can now modify the general header flag for a work order through the WMS application. Previously, this information could only be modified through direct database access.
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December 24, 2014
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Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.