A new "Requests Completed On-Time - Charts" crystal report is now available for ITD users. Eligible users can use this report to view the performance measures for service requests completed by ITD. The information is displayed in a format of pie charts and bar graphs. The report is available as both a scheduled batch report and as a generated real time report.
The "Telecom Search Requests" and "Telecom Search Assignments" reports will now return results for all service groups in the Telecommunications Division, including the new "NOC" service group. Previously, the results only included the "IP", "Network", and "Telecom" service groups.