For the "Group Manager Status - Current" and "Group Manager Status - History" reports:
All service request types will now be included on the reports. Previously, the reports excluded "Software Dev/GIS/Proj Mgmt" service request types.
ITD Users:
For the "SD Team Performance Measure" report:
All service request types will now be included on the report. Previously, the report only included "Software Dev/GIS/Proj Mgmt", "Web Changes", "EDMS", and "Generic" service request types.
The "Within Est Hours" and "Within Est Hrs%" column totals will now be calculated correctly if assignments exist without any actual hours.
For the "SD Employee Performance Measure" report:
All service request types will now be included on the report. Previously, the report only included "Software Dev/GIS/Proj Mgmt", "Web Changes", "EDMS", and "Generic" service request types.
For the "SD Workload Snapshot" report:
All service request types will now be included on the report. Previously, the report only included "Software Dev/GIS/Proj Mgmt", "Web Changes", and "EDMS" service request types.
Service requests without service areas will now be included on the report under a new bucket titled "Unknown".
A "Total Service Requests" line will now be displayed that includes a count of service requests.
For the "SD Group Manager Status - History" report:
Service requests not associated to a Software Development service group will now be excluded from the report.
All service request types will now be included on the report. Previously, the report only included "Software Dev/GIS/Proj Mgmt", "Web Changes", and "EDMS" service request types.
What Our Customers Are Saying
Very efficient and helpful as always!!! Thank you!
North Dakota Information Technology Department (ITD)
Very efficient and helpful as always!!! Thank you!