For the "Software Development Division Performance Measure Report":
All ITD service groups in the Software Development Division (both active and inactive) will now appear in the report. Previously, only active service groups were included in the report.
All service request types will now appear in the report. Previously, only "Software Dev/GIS/Proj Mgmt", "Web Changes", "EDMS", and "Generic" service request types were included in the report.
Great follow-up and fast! Thank you.