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General Server Service Requests

All Users: 

"General Server" service requests may now optionally be routed to ITD Accounting when customers have requested changes that involve billing.

  • For General Server service requests that need to be routed to ITD Accounting, ITD Processors will set the "Service Area to forward request to" field to "Accounting" and select the "Work Complete" button. For General Server service requests that do not need to be routed to ITD Accounting, ITD Processors will select the "Complete" button.
  • For General Server service requests that involve billing, customers will now receive two emails: 1) a "Work Completed" email (indicating the work requested by the customer has been done), 2) a "Completed" email (indicating the billing work has been done). For General Server service requests that do not involve billing, customers will continue to receive only the "Completed" email (indicating the work requested by the customer has been done).
 

What Our Customers Are Saying

My issue was solved very quickly! Thanks!

Dept. of Corrections & Rehabilitation
October 6, 2014