For the "Overview: Service Request Tasks and Assignments" page:
ITD users will have access to the page for service requests processed by ITD; customers will have access to the page for service requests processed by their own department (i.e., internal service requests).
An "Actual Hours" column has been added and will be displayed to all ITD users. The column will not be displayed for internal service requests.
The "Actual Hours" link will be displayed to all ITD users. Previously, the link was only displayed to ITD processors of the service request. The link will not be displayed for internal service requests.
What Our Customers Are Saying
September 5, 2014
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Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, VoIP, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated Voicemail, Email, SMS and Fax).