The functionality to submit service requests (that require approval) has been restored. An error was introduced into this feature with the deployment on January 26, 2006.
When a user has access to multiple departments and submits a service request requiring approval, the service request will now appear in the work queue of the correct approver.
The WMS Login page display issues for the Firefox browser have been corrected.
ITD Admin Users:
When a mainframe ID is entered from the Contact Details page, the alphabetic portion of the mainframe ID will now be converted and stored in uppercase.
The 'Delete' button has been removed from the Contact Details page. A contact may have their departments and privileges deleted, but the contact details information needs to remain in the system for historical purposes.
The caching process has been standardized when adding, editing, or deleting service groups.
What Our Customers Are Saying
February 14, 2014
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Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.