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Generic Service Request

All Users: 
  • When a Generic service request is approved, the assigned service group will now be notified of the service request submittal. Previously, no email was sent to the service group.
  • The 'From' name on email notifications will now display as "lastname, firstname middleinitial" to be consistent with other email name formats.

Users in Departments With End User and Supervisor Contact Types:

  • When a Lead Request Manager is attempting to delete a supervisor contact type and there is a work order waiting approval by that supervisor, the following message will be displayed: "Contact Type cannot be deleted - Work Order # nnnn needs approval". The work order will need to be approved first; then the deletion of the supervisor contact type will be permitted.
  • When a Lead Request Manager is attempting to delete a division from a supervisor contact type and there is a work order with that division that is waiting approval by that supervisor, the following message will be displayed: "Division cannot be deleted - Work Order # nnnn needs approval". The work order will need to be approved first; then the deletion of the division will be permitted.
  • When a work order is waiting approval by a request manager, the work order will now only appear in the work queue if the request manager contact type is active. Previously the work order was also appearing in the work queue of inactive request manager contact types.
ITD Users: 
  • When a customer completes a problem log, the developer will now be notified of the problem log completion. Previously, no email was sent to the developer.
ITD Admin Users: 
  • When a WMS batch report fails to run in Production, WMS will now generate a heat ticket directly to the Customer Services service group.
 

What Our Customers Are Saying

Always friendly and helpful.

Job Service ND
March 18, 2014
 
 

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