When ITD Processors select the "Self-Assign" link from their Work Queues, an email notification will now be sent to the customer. Previously, customers were not being notified that the service request had been assigned.
The "Search Service Request Time Entries" page result will now display each service area only once. Previously, a service area could be displayed multiple times which resulted in an incorrect Total Estimated Hours value. (This page is available to ITD users only).
What Our Customers Are Saying
January 6, 2015
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Performance tests are executed to determine how a system behaves in terms of responsiveness and stability under a particular workload. It can also serve to investigate, measure, validate or verify other quality attributes of the system, such as scalability, reliability and resource usage.