When ITD Processors select the "Self-Assign" link from their Work Queues, an email notification will now be sent to the customer. Previously, customers were not being notified that the service request had been assigned.
The "Search Service Request Time Entries" page result will now display each service area only once. Previously, a service area could be displayed multiple times which resulted in an incorrect Total Estimated Hours value. (This page is available to ITD users only).
What Our Customers Are Saying
February 4, 2015
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Desktop Support is a holistic approach to managing all of the personal computing devices within an organization, including laptops, tablets, and mobile phones. It includes an array of tasks, such as setting up new hardware, installing software, troubleshooting incidents, administering program patches, and providing encryption and anti-virus solutions.