When a user selects the "Submit Service Requests" button from the Work Order Service Requests page, Required-Date validation will now be performed. Previously, a service request could be submitted to ITD with an expired Required-Date.
When a user is creating a Firewall Access Service Request and selects the browser Back button instead of the WMS Cancel button, the user will now be able to re-access the service request. Previously, the user could not view, edit, submit, or delete the Firewall Access Service Request (an unable-to-process message was displayed).
What Our Customers Are Saying
August 27, 2014
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Call Recording captures inbound and/or outbound telephone conversations for playback, quality management, and archiving.
If you are interested in this feature contact ITD's Service Desk for additional information.