On the "Add Contact Type" page, the ITD-only contact types of "ITD Management" and "ITD Project Manager" will only be displayed if the contact is in Dept 112.0. Previously, the ITD-only contact types were being displayed for non-112.0 contacts.
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August 25, 2014
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Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.