In the Work Queue 'My Work Orders' table, the action 'Service Requests' has been abbreviated to 'Serv Req'.
In the Work Queue 'Process Service Requests' table, the ‘Type’ column is now a sortable column.
On the 'Calendar' page:
If a date has no hours, a space is displayed instead of '0.0'.
The display issues for the Firefox browser have been corrected.
On the 'Service Requests for Time Entry' page:
A new 'days past' selector line has been added, with choices of 7, 14, 30, 60, and 90.
A 'Serv Area' column has been added to the 'Other Tasks/Assignments' table.
A 'Status' column has been added to the 'Other Tasks/Assignments' and 'General Headers' tables. If the table row contains an assignment, the status column contains the status of the assignment (either 'Open' or 'Completed'). If the table row contains a task, the status column contains the status of the service request (e.g., 'Submitted', 'Assigned', or 'Completed').
What Our Customers Are Saying
March 18, 2015
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Desktop Support is a comprehensive approach to managing all of the personal computing devices within an organization, including laptops, tablets, and mobile phones. It includes an array of tasks, such as setting up new hardware, installing software, troubleshooting incidents, administering program patches, and providing encryption and anti-virus solutions.