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Generic Service Requests (Internal)

All Users: 
  • For Internal Generic Service Requests, employee search results will return individuals who are not in any Service Group(s). Previously, employee search results only returned individuals who were in Service Group(s).
  • For "Change" Mainframe User ID Service Requests, the "User ID to Copy From" input field will be available on the edit page.
  • For IP Address Service Requests, the "Hardware Type" value will be displayed on the view page.
  • For Oracle User ID Service Requests, multiple rows of Table Grant Details may be entered on the edit page. Previously, only a single row of Table Grant Details could be entered.
  • Object documentation text will wrap.
ITD Users: 
  • On the Work Order Search and Service Request Search pages, the department field will be defaulted to blank.
  • Service Requests assigned to the Project Management Team will be assigned Team 'M' in the mainframe TIME system.
  • Object documentation will allow multiple levels of the same object in the same service request.
 

What Our Customers Are Saying

IT people are always so pleasant and helpful! Thank You.

Northeast Human Service Center
September 11, 2014
 
 

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