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Re-opening Service Requests

All Users: 
  • Re-open email notifications will now be sent when a Service Request is re-opened.
  • When carrying-over the Work Order narrative texts, the Software Development Service Request instructions will be truncated to 4000 characters.
  • Project Documents will no longer carry forward Work Order Attachment(s).
  • On a Websphere Deployment Service Request, the 'Deploy EAR file to' text will now be viewable.
ITD Users: 
  • If a Work Order contains a charge code of 'GENERAL', the project charge code will be modifiable on Time Entry.
  • Only a decrease in whole hours will be allowed on the Edit Task Hours page.
ITD Admin Users: 
  • An additional Contact Classification of 'Geographic Information System Manager' (GISM) has been added.
 

What Our Customers Are Saying

A truly great customer service rep assisted me, most appreciated!

Office of the Adjutant General
March 14, 2014
 
 

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