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Re-opening Service Requests

All Users: 
  • Re-open email notifications will now be sent when a Service Request is re-opened.
  • When carrying-over the Work Order narrative texts, the Software Development Service Request instructions will be truncated to 4000 characters.
  • Project Documents will no longer carry forward Work Order Attachment(s).
  • On a Websphere Deployment Service Request, the 'Deploy EAR file to' text will now be viewable.
ITD Users: 
  • If a Work Order contains a charge code of 'GENERAL', the project charge code will be modifiable on Time Entry.
  • Only a decrease in whole hours will be allowed on the Edit Task Hours page.
ITD Admin Users: 
  • An additional Contact Classification of 'Geographic Information System Manager' (GISM) has been added.

What Our Customers Are Saying

It was so early in the morning and still cheerful and so helpful.

Cass County Social Services
March 19, 2015