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Service Requests Searches

All Users: 
  • Service Request searches will now return the correct result list for departments that have multiple divisions with the same number.
  • On the Service Request Menu, the 'Web Changes' option has been renamed to 'Static Web Site Changes'.
  • Returned Work Orders will now display in the correct Work Queues of the End User or Supervisor.
  • For users with both Supervisor and End User roles, the Work Order division drop-down will contain all divisions from both roles.
ITD Users: 
  • For developers entering timecards throughout the day, the selection screen of assignments will now always display first.
  • Service Request searches will no longer require a department number.

What Our Customers Are Saying

This process is amazing! Above and Beyond how an agency can correct an erroneous customer id and data tagged to it.

OMB - Fiscal Management & Administration
March 23, 2015