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Telecommunication Service Requests

All Users: 
  • The Required Date field on a Telecommunication Service Request is now defaulted to a service interval of 3 days.
  • The Account Type field on an Email Address Service Request is now a required field.
  • When a Work Order is closed, the "remove" option on the Work Queue is only displayed to the End User.
  • The Jaws 4.5 Reader Update buttons are now correctly interpreted as Update, not Continue.
  • "Other" has been added to the drop down list for Type of Note.
  • Problem Log Retest comments will not be carried over to Completed comments.
  • The Firewall Access Service Request with a Delete action type will now allow a 'Save' or 'Submit'.
ITD Users: 
  • The Impact of Change "Calculate New Estimate Cost" and "Add Attachment" buttons are now working correctly. Previously, an unable-to-process error was displayed.
ITD Admin Users: 
  • Delete button is now displayed on the Contact Details Page if a contact is not active in any department.

What Our Customers Are Saying

I bet this problem was solved in under thirty seconds from when the help desk picked up the phone!! The customer service that ITD offers is unlike any other.

Mountrail County Social Services
February 25, 2015