Telecommunications

Voice

Voice Services

Landlines  Long Distance  Cellular  Audio Conferencing  Voice Mail

Telephone  Call Center

A call center is a group of phones programmed for the purpose of receiving and transmitting large volumes of calls by telephone. The calls are routed evenly between the call center agents based on availability and/or time idle. Each call center agent logs into the queue each morning and logs out of the queue at the end of the work day. Statistics are available on both the call center agent as well as the call center queue.

ITD offers call center services in Bismarck utilizing the Nortel's CC6 application (Contact Center 6 - formerly known as Symposium). In other cities call center services may be provided via the telephone switch located in that city (also known as ACD).