Telecommunications

Voice

Instructions

Trouble Reporting  CallPilot Instructions  Meridian Phones

State of ND Dialing Instructions  ACD  Phone Scams  FAQ  Contact Us

Before reporting telephone trouble, please check the following to help us determine the problem:

• Did you plug a different telephone set into the jack?
• Are any of the keys sticking on the phone?
• Did you check the handset and wall cord to be sure both are in good working order?
• Does the user have a cord detangler on their handset? If so, remove.
• Is the user using a headset? Check all those connections and batteries first.

Once you have determined that the problem is with your phone equipment or with the telephone line, report the problem to your agency's IT Coordinator. This individual will then call the problem into ITD's Support Center.

Be sure to provide the Support Center with the following information:

• Telephone number
• Address
• Description of the problem
• Type of telephone equipment
• When someone would be available, (if required) to let the technician into the location and/or authorization for the technician to enter the location.
• A telephone number where you may be reached