Telecommunications

Video

Support

General  Renovo  Troubleshooting

Support and Scheduling (MCU call)

Call the ITD service desk if you would like to schedule a multipoint video conference with multiple endpoints hosted on an MCU (Multipoint Control Unit).

Video Conferencing Customer Service and Support

Information Technology Department (ITD) supports video conferencing events hosted by: state agencies, political subdivisions, and K-12 schools.

For customer service & support (problems, inquires, questions and scheduling assistance), contact the Service Desk, and submit an incident. The following methods are available 24 x 7.

• Call: 701-328-4470 or 877-328-4470
• Online: https://www.nd.gov/itd/support/selfservice/createincident.aspx
  Please provide the following information when submitting the incident.
  • Your name,
  • Site name and location (i.e. room #),
  • Description of the problem,
  • Name of Event and Reservation number,
    • If unknown, please state start time and end time of meeting
  • Call back number
• Example: This is John Doe from the Center High School Technology Room. We need Mandan High School Tech Room connected to our event entitled “New Student Orientation”. It is reservation #1650. My call back number is (701) 555-0000.

Service Support Hours

• Support will be provided 24 X 7.
  • Business hours (7am – 5pm), Monday through Friday: provided by the Service Desk.
  • After 5pm, Monday through Friday: provided by ITD’s Operational Team. They will assist with these calls.
  • On-Call weekends & holidays: provided by the Service Desk. Phone calls and online submissions are monitored. Phone messages are logged by an automatic system that will alert/page the on-call Service Desk Analyst.